James Bailie Technical Writer

Quality Documentation

I am a one-man documentation team specializing in user’s guides and reference manuals in PDF, ebook, and web form. I make documents that communicate and instruct. I do not make marketing materials. I am not a web designer.

Mission

I strive for clarity in my writing and clarity in my designs. Good writing is vigorous. Good design is transparent.

I strive to make documents that are useful. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.

Contact

Direct your initial queries to jimmy@mammothcheese.ca

Experience

Precision and attention to detail are second nature to me. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.

Expertise

My language, design, and technical skills converge naturally on technical writing. I make text-centric designs suitable for manuals and textbooks.

I wrote the server software supporting this site. If your product is software, and if you give me read-only access to your source code (I will sign NDAs), I will be able to answer many questions for myself without bothering your developers.

Tools for FreeBSD
ManualSource
multifile | libmultifile | multiserve 2.11
gonzalo | prospero | caliban 2.71
The Public House | connect 8.0
ephemera 6.19
libdombey | libdombeyevents 5.53
libdorrit 1.19
libindex | libyarb | libtable | libstringstack 1.0
munger 5.12
dickens 1.100
TSML | tsml2sqlite | tsmlquery 1.11
nellie | for iOS | sample 3.4
fimblethwicke | for iOS | sample 3.5
Carnaby for iOS