James Bailie Technical Writer

Quality Documentation

I am a one-man documentation team specializing in user’s guides and reference manuals in PDF, ebook, and web form. I make documents that communicate and instruct. I do not make marketing materials. I am not a web designer.


I strive for clarity in my writing and clarity in my designs. Good writing is vigorous. Good design is transparent.

I strive to make documents that are useful. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.


Direct your initial queries to jimmy@mammothcheese.ca


Precision and attention to detail are second nature to me. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.


My language, design, and technical skills converge naturally on technical writing. I make text-centric designs suitable for manuals and textbooks.

I wrote the server software supporting this site. If your product is software, and if you give me read-only access to your source code (I will sign NDAs), I will be able to answer many questions for myself without bothering your developers.

Tiny Tools for FreeBSD
nellie | sample | web | mac.app.1.9 3.63
charles | sample | web | mac.app.1.2 3.43
prospero 4.50
libdorrit | libpip 1.4
libdombey 5.68
The Public House | connect 8.12
ephemera | connect 6.54
multifile | libmultifile 3.39
libmessage | libmessageclient 3.14
munger 5.12
dickens 1.100
libindex | libyarb | libtable | libstringstack 1.0