James Bailie Technical Writer

Quality Documentation

I am a one-man documentation team specializing in user’s guides and reference manuals in PDF, ebook, and web form. I make documents that communicate and instruct. I do not make marketing materials. I am not a web designer.

Mission

I strive for clarity in my writing and clarity in my designs. Good writing is vigorous. Good design is transparent.

I strive to make documents that are useful. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.

Contact

email | photo | blog

Experience

Precision and attention to detail are second nature to me. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.

Expertise

My language, design, and technical skills converge naturally on technical writing. I make text-centric designs suitable for manuals and textbooks.

I wrote the server software supporting this site. If your product is software, and if you give me read-only access to your source code (I will sign NDAs), I will be able to answer many questions for myself without bothering your developers.

Tiny Tools for FreeBSD
ManualSource
prospero 4.91
libdorrit | libpip 1.5
libdombey 5.73
The Public House | connect 8.14
ephemera | connect 6.57
libmessage | libmessageclient 3.18
multifile | libmultifile 3.43
nellie | sample | web | iOS 3.64
charles | sample | web | iOS 3.46
munger 5.13
dickens 1.101
libindex | libyarb | libtable | libstringstack 1.1
utf8fmt 1.3

Tea Me. PayPal Me. Fiction.